WhatsApp AI Concierge · standalone module

WhatsApp Business, with a real AI concierge

Not a bolt-on chatbot. A 24/7 concierge that answers from your own catalog, understands voice notes, respects your industry's rules, and hands off to your team when it matters — on the official WhatsApp Business API.

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WhatsApp Business API, standalone

More than "a chatbot" — a concierge that knows your business

TikJoy is an official WhatsApp Business provider. The AI doesn't improvise: it answers from your own products and FAQs with semantic search, in the customer's language, 24/7 — and escalates to a human the moment it should. No videos or UGC engine required: run it wherever you sell — eCommerce, website, in-store, or as a wholesale brand without its own site.

You can optionally enable JoyBack at login, so customers receive a cashback reward the first time they connect over WhatsApp. Turn it on or off — your call.

Inside the concierge

An AI that's grounded, multilingual and under your control

Everything you'd expect from a top-tier BSP — plus an AI concierge you can actually trust in front of customers.

Answers from your catalog

Semantic search (RAG) over your products and FAQs. The AI replies with your real data — isolated per brand, never mixed with anyone else's, never made up.

Multilingual & voice

Detects the customer's language and replies in it (10+ languages). Voice notes are transcribed and understood automatically.

Compliance guardrails + PII shield

Industry-aware rules (no medical advice, restricted alcohol / pharma / gambling) and an automatic PII shield that masks cards, IBANs and tax codes.

AI drafts, humans in control

The AI suggests a reply; your team approves, edits or sends. Auto-escalation, a per-conversation AI on/off toggle, and internal notes.

Pay per event

You're billed per inbound, per AI reply and per outbound message. A manual reply written by your own team is always free.

Opt-in advocacy

Follow up with pre-approved templates, budget caps and one-tap opt-out — inside WhatsApp's 24-hour service window whenever possible.

Inbound by design

Warm chats, first-party data, real attribution

First-party data

Names, contact details and consented opt-ins, collected the moment a customer chooses to chat.

Real-time attribution

When wired to the UGC engine, every conversation ties back to the originating video, creator and campaign.

Opened, not ignored

WhatsApp's ~98% open rates mean your messages actually reach people — and convert.

Sold as a standalone package

WhatsApp Business — your way, with or without JoyBack

You don't need the full TikJoy stack to use the WhatsApp side. Many brands buy TikJoy purely as a WhatsApp Business provider — the same way they'd buy any other BSP — with the AI concierge and the dashboard included.

Choose the setup that fits your business: with JoyBack to reward customers with cashback on their first WhatsApp login, or without JoyBack for a straight WhatsApp Business API package. Add the UGC engine or the Cashback API only when you want them.

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Official WhatsApp Business API access
AI concierge grounded in your catalog (RAG)
Voice-note understanding, 10+ languages
Industry guardrails + automatic PII shield
AI drafts with human escalation
Per-event pricing, manual replies free
Conversations dashboard & CRM sync
GDPR & CCPA compliant by design

For every context

One WhatsApp module, every business shape

eCommerce & websites

Drop the snippet, start chatting in minutes. Works with Shopify, Magento and WooCommerce.

In-store

Customers connect with you on WhatsApp at checkout or from in-store signage.

Wholesale brands

Brands plug WhatsApp into their own space on app.tik-joy.com/brand and reply to shoppers directly, under their name — no extra tooling required.

GDPR & CCPA compliant

Every conversation is inbound and opt-in by design. First-party data, stored and processed in line with EU and California regulation, with a PII shield on every AI reply.

Plugs into your stack

Conversations, contacts and source attribution flow into your CRM (Salesforce, HubSpot, Zoho) via API and direct integrations.

Common questions

WhatsApp AI Concierge — FAQ

Is it just ChatGPT bolted on?+

No. The concierge is grounded in your own catalog and FAQs via semantic search, so it answers with your real product data instead of generic guesses — with per-industry guardrails, a PII shield, and human escalation built in.

Does it speak my customers' language — and understand voice notes?+

Yes. It detects the language of each message and replies in it (10+ languages), and it transcribes and understands WhatsApp voice notes automatically.

I'm in a regulated sector — is that safe?+

Yes. Industry-aware guardrails refuse things they shouldn't (no medical advice, restricted alcohol / pharma / gambling), an automatic PII shield masks sensitive data, and anything out of scope is escalated to a human.

Does a human stay in control?+

Always. The AI can draft replies for your team to approve, you can toggle the AI on or off per conversation, and low-confidence or sensitive threads auto-escalate to an operator.

Can I use TikJoy only for WhatsApp Business?+

Yes. TikJoy is modular. Buy the WhatsApp package on its own — concierge, dashboard, opt-in flows — without activating the UGC engine or the Cashback API.

Can I plug it into my CRM?+

Yes. Conversations, contacts and source attribution flow into your tools via API and direct integrations.

Visit our full FAQ

Per i brand italiani

WhatsApp Business API con AI concierge per il tuo brand

TikJoy è BSP ufficiale: un concierge AI che risponde dal tuo catalogo, capisce i vocali e rispetta le regole del tuo settore, con conformità GDPR.

Con la WhatsApp Business API di TikJoy gestisci conversazioni opt-in su WhatsApp con un concierge AI che risponde dai tuoi prodotti e FAQ (ricerca semantica), nella lingua del cliente, e trascrive i messaggi vocali. Guardrail per settore, PII shield automatico, bozze AI con escalation a operatore.

Puoi usare la WhatsApp Business API come modulo standalone — esattamente come faresti con qualsiasi altro BSP — oppure collegarla al motore UGC di TikJoy e alla Cashback API per inviare cashback automatici ai consumatori che si registrano via WhatsApp.

Plug WhatsApp into your business — your way

Standalone WhatsApp Business API with an AI concierge, or wired to TikJoy UGC for inbound, contextualized chats. Your call.

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