Got questions? This way.

Setting up Tik Joy takes just a few minutes! Simply register on our platform and, for websites, download and integrate the JavaScript code. For retail stores, display that you're using Tik Joy to engage customers and manage registrations through our intuitive dashboard. If you don’t have a website or a physical store, you can easily create a dedicated page for your brand on tik-joy.com to start acquiring consumers, collecting data, and connecting with content creators.

Not necessarily. Customers can earn cashback by sharing their data or participating in brand campaigns, such as posting branded content or interacting with your brand on social media. This flexibility allows you to engage users even before they make a purchase.

Absolutely! Tik Joy is designed to handle multiple locations and touchpoints seamlessly. Whether you operate across physical retail stores, websites, eCommerce platforms, or wholesale channels, you can manage your brand effortlessly through a unified platform.

Cashback is calculated based on the rules set by your business. You can define the percentage or fixed amount for specific actions, such as logging in via TikTok or WhatsApp, sharing branded content, or completing purchases. Tik Joy’s platform ensures that all calculations are accurate and transparent. Users will receive their cashback based on your defined rules and the engagement their posts generate.

Users receive their cashback rewards instantly in their wallets. Once the cashback reaches the final amount, they can request a payout to their personal bank account. If certain conditions, such as purchase verification or return windows, are not met, the cashback will be automatically refunded to ensure compliance with your policies.

Yes! Tik Joy offers complete flexibility for setting triggers, such as rewards for logging in, sharing videos, or making purchases. Businesses can customize these triggers to align with their goals and customer engagement strategies.

Tik Joy incorporates advanced fraud prevention mechanisms, including identity verification, activity monitoring, and purchase validation. We also provide tools to identify suspicious behavior, such as duplicate accounts or invalid transactions, ensuring a secure system for both businesses and users.

Tik Joy supports a variety of payment methods for cashback disbursements, including bank transfers, SEPA payments, and alternative methods depending on the region. Payments are handled securely through our automated payout system, ensuring smooth and reliable transactions.

Each user has an economic value associated with the likes, comments, and shares their content generates for the brand. Depending on whether the user is a recurring customer for the business or a new one, they may earn a higher or lower cashback value. These amounts are always calculated within the percentage or fixed limits set by the merchant in their Tik Joy dashboard, ensuring rewards align with the business's goals and budget.

Tik Joy offers a more balanced and cost-effective approach compared to TikTok Ads. On TikTok Ads, the minimum CPM (Cost Per Mille) starts at $0.40, while content creators typically earn only $0.02 CPM—and that’s only after their content reaches at least 1 million views. With Tik Joy, users can earn up to $0.20 CPM for their engagement, providing a more attractive incentive to share branded content. Meanwhile, brands can spend as little as $0.25 CPM, making Tik Joy a more efficient and rewarding option for both parties

You can upload up to 3 videos for users to share, complete with hashtags, mentions, and captions. Additionally, if a user has more than 5,000 followers on their TikTok profile, they can also upload and share their own videos, giving them more flexibility to engage with your brand authentically.

Yes, users with more than 5,000 followers are identified as content creators and are given the option to upload UGC. Once the user uploads their video to Tik Joy, the merchant is notified and can approve the content or request changes. After approval, the content is automatically published on the user's profile.

Yes! In the dashboard, you can track the volume of views, likes, comments, and reshares for the content shared on behalf of your brand. You can also access user account details from TikTok and WhatsApp to follow users on social media or contact them via WhatsApp.

If a video fails to generate engagement, the user will not receive cashback for that content. However, if it’s the user's first login with the brand and they’ve shared their profile information via TikTok or WhatsApp, they will still receive a login cashback reward.

Yes, you can set maximum limits for cashback rewards, both for logins and shares. These limits can be either fixed amounts or percentages, depending on whether a purchase is made by the user.

Yes! Tik Joy provides an intuitive dashboard that gives you full control and insights. Monitor new customer data, chats, TikTok shares, user profiles, and more—all in one place. Use the same dashboard to manage cashback rewards, customize the content your users share, adjust tool layouts, and oversee every aspect of the platform. You can also create multiple accounts to grant access to your agencies or managers for streamlined collaboration.

No, a TikTok business account is not required. However, it is recommended so you can follow users who engage with your brand and request follow-backs from them.

No installation is needed! Simply access the Tik Joy dashboard. For each purchase by a user who wants to use Tik Joy, input the user's email or WhatsApp number and the transaction amount. Tik Joy will handle the rest!

Yes! You can give cashiers or store managers at those stores access to your Tik Joy dashboard. Using an external account, they can log in, input the user's email or WhatsApp number, and enter the transaction amount for your brand's products. Tik Joy will handle the rest!

When you add funds to Tik Joy, they remain in your wallet until they are used for chats or cashback payouts. At the end of each month, Tik Joy provides a detailed accounting document showing remaining funds and cashback distributed as user rewards. You can share this document with your CFO or accountant for proper inclusion in your financial statements. Tik Joy’s service fees are billed monthly as a service cost.

On Tik Joy, you can set refund policies and define timeframes for handling returns. If a user receives cashback before requesting a refund, Tik Joy automatically deducts the cashback amount from the user’s account and reallocates it to the merchant.